The Service is operated by Louis Zhong as an individual (Louis Ai Studio), based in Houston, Texas, USA.
Try Free First, Then Decide
The Free plan is free for the long term, with no card required. We want you to be sure this system is right for you before you upgrade to a paid plan — that works out better for both of us than a refund after the fact.
Subscription Fees
- Card subscriptions are billed monthly or annually and auto-renew at the end of each period; annual billing is equivalent to paying for 10 months.
- You may also pay via Alipay for one month or one year: a one-time payment that does not auto-renew; if you don't renew, it drops back to the Free plan, and your data is not deleted.
- You may cancel at any time. After cancelling, the current period keeps working as usual through its end, and simply does not renew.
- As a result, fees for a service period that has already begun are generally non-refundable.
When a Refund Is Available
- Duplicate charges or billing errors — the overcharged amount is refunded in full.
- A major outage in our Service that we fail to fix within a reasonable time, preventing you from using it normally — refunded in proportion to the affected duration.
- Within 14 days of your first payment on the Standard plan — you may request a refund of that period's fee. This applies only to a first-time payment on the Standard plan; it does not apply to upgrades or renewals.
- Within 7 days of a renewal, if that period was never actually used (no logins, no sends, no new data) — you may request a refund of that period.
What Happens After You Request a Refund (Please Read This First)
Once the refund is issued:
- The account will be deactivated, and any sites under it will be taken offline;
- Your data will not be deleted. Within 30 days of the refund, you may contact us to export it and take it with you.
This is not a penalty — it is because a refund means this engagement has ended. So please make sure you no longer intend to keep using the Service before you apply.
When a Refund Is Not Available
- A service period you already used in full;
- An account suspended or terminated for violating the Terms of Service;
- Fees from third-party services you connected yourself (for example, your own Stripe processing fees or your own email provider's fees — those are charged directly on your own account; we neither receive nor can refund them).
How to Apply
Email support@dlxai.ai with your account email, site address, and the details. We will reply within 3 business days.