Available only on sites with cross-border trade enabled (admin: Cross-border → Trade → Reply drafts).
- The buyer's language is detected and the reply is drafted in that language, with a Chinese translation for you. Sending goes back through the original channel: contact message (stored in the buyer's tickets + email notice), outreach reply (your own sending account), WhatsApp (within the 24-hour window).
- Drafts use the same knowledge base as the AI customer service, your active products, your seller profile and past messages with that buyer. Missing facts (price, MOQ, lead time) are never invented.
- Draft in admin with the platform's AI credits, or let your own AI do it: get_trade_inquiry_context → write → upsert_trade_reply_draft.
- AI tools: list_reply_inbox, get_trade_inquiry_context, draft_trade_reply, upsert_trade_reply_draft, list_trade_reply_drafts, get_trade_reply_draft, send_trade_reply_draft (needs your confirmation).