Available only on sites with cross-border trade enabled (admin: Cross-border → Trade → WhatsApp).
- We only use Meta's official WhatsApp Cloud API (unofficial QR-login bots get numbers banned). Numbers, templates and costs stay in your own Meta account.
- Connect: create a Meta app with the WhatsApp product, then enter Phone number ID, WABA ID, permanent access token and app secret on the WhatsApp page (two-factor code if enabled). Your AI can't read or change these credentials. Paste the callback URL and verify token into Meta's webhook settings.
- Until connected the page is in test mode: nothing is really sent; simulate an inbound message (simulate_whatsapp_inbound) to try the whole flow.
- Rules: free-form text only within 24 hours of the buyer's last message; after that only Meta-approved templates (list_whatsapp_templates). A buyer who replies STOP is never messaged again. Meta bills your own account.
- AI tools: get_whatsapp_status, list_whatsapp_messages, send_whatsapp_message (needs your confirmation), mark_whatsapp_read, simulate_whatsapp_inbound. Automation trigger whatsapp_received + action send_whatsapp.